Below, you’ll find answers to some frequently asked questions (FAQs) to help you with common queries.
Optometry Wales have collated all FAQ’s from members in relation to Contract Reform
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Not sure who to contact? Use the guide below to find the right support quickly.
NHS email for an optometrist, dispensing optician, practice or domiciliary provider
New accounts, changes or closures
Contact: [email protected]
NHS email for a practice manager or administrative staff member New account or account closures
Contact: [email protected]
Problems accessing your NHS email or Microsoft 365
Contact: [email protected]
My NHS email isn’t working / I need to update my details Technical issues, change of name, practice details or job title
Contact: [email protected]
OPERAi login issues, technical problems or referral errors
Contact: Use the Help button within OPERAi or [email protected]
Suggestions or feedback about OPERAi
Please contact your Regional Optical Committee:
DATIX / Primary Care Wales incident reporting
Primary Care Wales incident reporting
Information Governance Toolkit
Contact: [email protected]
WGOS education, accreditation or training
Contact: [email protected]
Ophthalmic List or practice listing queries
Contact: [email protected]
Membership, website or general enquiries
Contact: [email protected]
To help us resolve your query as quickly as possible, please include:
Please do not include patient-identifiable information unless you are using an approved NHS secure email account.
If you’re still unsure who to contact, email [email protected] and we’ll point you in the right direction.
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